71% of consumers who have had a good social media service experience with a brand are likely to recommend it to others.

The Digital Guru will use social media as an effective customer service tool to increase brand engagement, win new customers and help you do more with your social media:

• Manage all of your social media in one place.
• Find new prospects.
• Improve service to existing customers.
• Save time by scheduling posts and managing social content with ease.
• Track social media return on investment by monitoring and filtering social conversations.

 Social media management is the process of managing your online presence on social media platforms like Facebook, Instagram, and Twitter by creating, publishing, and analyzing content you post. In addition, social media management includes engaging and interacting with social media users.